The client support that you can get from your cloud website hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an existing account. Timely and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real website hosting provider not from some reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it's likely that you'll wait for a day or two so as to have a response to any question, therefore your sites may remain offline for quite a while. However, a company which offers different means of communication and has a technical support team that is available any time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

All our Linux cloud website hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our services well before you make an order or you're a current customer and you have any question or some issue, you'll be able to contact us at any time, including weekends and holidays. We have numerous channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any troubles which require more time to analyze and take care of. In contrast to a number of other web hosting suppliers, our trouble tickets feature a warranted maximum reply time of just 1 hour, therefore regardless of what your problem is, it will be resolved timely and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive prompt assistance, especially if your website is not functioning effectively for whatever reason. All of our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, therefore if something happens, you will be able to use various methods to get in touch with us - phone line with several local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and general matters, which means that in case you don't have an account yet, for example, you're able to receive extra details for our services, or we will help you with less complicated tech matters. The other two options are for solely tech issues or everything which is more time-consuming due to the fact that it's more convenient to follow the dialogue between you and our technical support crew. The warranted maximum reply time for them is just 1 hour, the typical one - 15-20 min, so you will not have to wait for a whole day to receive assistance like you may have to do with other service providers.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server plan that we provide comes with 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to contact us anytime, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with a couple of local numbers around the world, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it is easier to track what is going on. The maximum warranted reply time for all email messages and tickets is 1 hour, yet it hardly ever takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our admins will also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive quick support in general, let alone when you operate a whole server, that's why each dedicated server that we provide includes 24/7 support with one-hour reply time warranty regardless of the situation. This service is 100 % free for all difficulties with your server or the software that was installed from our administrators through the setup, so you're able to contact us as many times as you need, even during holidays. You could either open a ticket from the billing section or you can send an e-mail message, and the actual reply time for both rarely surpasses 30 minutes as we have administrators available 24x7x365. In case you require general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you can take advantage of our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to add to your server package through your billing Control Panel.