There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a ticketing system. It is the easiest communication channel for several reasons. If no technical support engineer is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably be received. Also, you can copy/paste extensive pieces of info without having to worry about spelling errors, and if a given problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in one and the same location, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, so if you have to provide information or to adhere to instructions, you will need to use at least two different accounts and this number may grow in case you wish to manage a handful of domain names. Besides, lots of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with numerous other hosting companies, the trouble ticket system that we use with our Linux cloud website hosting packages is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several sign-in names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one single location. So, in case you have an inquiry or run into a challenge, you can touch base with our customer care team straight away. Our ticketing system features a smart search functionality. This suggests that even if you have opened a plethora of tickets over the years, you’ll be able to find the one that you want with ease. You can also read knowledge base guidelines for handling commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting packages, so you won’t require a separate platform to contact our client service team – you can do it on the spot the moment you stumble upon an issue. Submitting a new ticket takes a couple of mouse clicks and finding an older one is equally simple. With our smart search option, you can quickly track down any ticket that you’ve already posted. You can open a ticket at any given moment in time since our help desk team members are available to you 24x7x365 and answer in no more than sixty minutes, although it seldom takes that much to get a response. With Hepsia, you will have everything in a single place and you can forget about needing to use two or more platforms to resolve a simple issue.