A live chat is among the many ways of communication supplied by some hosting companies as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it'll make it less likely to misunderstand or misspell something in comparison to a phone call with an agent. In addition, if the issue that you experience needs some time to be reviewed and resolved, you can do something different at the same time rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service completely free as long as you have world wide web access even if your web hosting provider is located in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Website Hosting

Together with the phone and ticket support, we provide live chat support too. You'll be able to contact us every single day, including weekends and holidays, and we can give you more info about the Linux cloud website hosting packages that we offer if you are not a customer yet, or about general and billing questions if you already have a user profile. Although for entirely tech matters you will need to open a ticket to the technical support team, since such issues require extra time to be taken care of, you can still get in touch with us on our live chat for some technical details. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you time and effort. Even when our phone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all our prospective and active clients. If you're searching for a new web hosting account, you're able to chat in real time to one of our agents and obtain more information about our Linux semi-dedicated hosting packages so that you can choose the right package for your websites. In the event that you already own an account with us, we can support you in a timely manner with general, billing and 1st level technicalmatters. Although sometimes you will need to open a support ticket because there are issues that can't be resolved on the live chat, we will assist you with various standard tasks, for instance setting up an e-mail account in an email client or forwarding one domain name to another. In this way, you'll get quick support and you'll save many hours.