Though this isn't the mainaspect for you to recognize a trustworthy cloud website hosting supplier from a bad one and a reseller from an actual provider, having the option to call and talk to a live person is a sign that you aren't dealing with a one-person firm and that you can reach somebody when you're looking for support. The phone support for hosting services may range from common to experienced, therefore the problems that can be resolved through a phone call differ based on the particular service provider. Generally, these matters are simpler and feature billing or first level tech issues as more difficult tasks usually require a support ticket where both you and the sysadmins can follow what is going on with a particular issue. Still, being able to phone call your supplier will save you considerable time and efforts for the multitude of small issues which may eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Website Hosting

We know that the option to consult with a live agent is very important, that's why we have 3 support lines all around the world (Australia, USA and UK) and you can get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our Linux cloud website hosting packages, for example, you can phone us and find out more about our services before you order so as to make sure that we do cover all the system requirements for your web sites. Following your order, you will be able to contact us about all the sales and / or billing difficulties you may have, or receive any type of general or basic tech info that you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

When you want more info about the Linux semi-dedicated hosting packages that we offer, you will be able to call one of the three support lines that we have worldwide - in the United States, the United Kingdom and Australia. In this way, you'll be able to check in advance whether our solutions will be appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours every day about any type of billing or common queries. For strictly technical matters you'll be able to employ our ticketing system to get in touch with our tech support because someissues simply need more time to be dealt with, but we can assist you over the phone with lots of minor tech issues as well, saving you the time and efforts.