Phone Support in Cloud Website Hosting
We know that the option to consult with a live agent is very important, that's why we have 3 support lines all around the world (Australia, USA and UK) and you can get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our Linux cloud website hosting packages, for example, you can phone us and find out more about our services before you order so as to make sure that we do cover all the system requirements for your web sites. Following your order, you will be able to contact us about all the sales and / or billing difficulties you may have, or receive any type of general or basic tech info that you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
When you want more info about the Linux semi-dedicated hosting packages that we offer, you will be able to call one of the three support lines that we have worldwide - in the United States, the United Kingdom and Australia. In this way, you'll be able to check in advance whether our solutions will be appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you have the option to get in touch with us over the phone for 14 hours every day about any type of billing or common queries. For strictly technical matters you'll be able to employ our ticketing system to get in touch with our tech support because someissues simply need more time to be dealt with, but we can assist you over the phone with lots of minor tech issues as well, saving you the time and efforts.