Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Time Guarantee

  • Every help request you send to us will be replied to within maximum one hour. If your trouble ticket or email requires further assistance from a server administrator, we will forward it and leave a note to inform you that your matter is being worked on. If you order our Optional Managed Services package, any of the services included there will be completed at a time that suits you.

  • Top quality support service
  • A Top–Class Customer Support Service

  • If you need assistance while working with the Online Control Panel or with any of the applications that we’ve pre–installed on the server on your behalf, don’t hesitate to contact the help desk support team anytime through the ticketing system. Besides, if you need assistance managing your server, you can order the Optional Managed Services package, that includes weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and restarting procedures, backup hard disk space, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Online Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the help articles in addition video versions that show all the operations that you can carry out in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Online Control Panel section.