Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You will find nearly all the answers to your questions in the user–friendly Help Center section integrated into our Online Control Panel. It features an exhaustive knowledgebase with commonly asked questions and comprehensive instructional articles written by our qualified client support team.

  • Top quality support service
  • Tutorial Videos

  • For users who would rather find out how to troubleshoot a regularly encountered problem by watching a how–to video clip, we’ve added a compilation of video tutorials to our Online Control Panel. All the educational videos are very short and simple to follow. They offer you visual demonstrations of different site management procedures.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 help desk support service with a 1–hour ticket response guarantee. A team of accomplished tech support engineers will be online for you to reply to all the enquiries that you could have. During off–peak hours, a reply will be given within just 20 minutes.